COMPLIMENTARY SHIPPING ON ORDERS $59+

Shipping and Returns Policy


Part One: Shipping Policy

1. Processing and Production Time

  • In-Stock Items: In-stock items are typically processed and shipped within 48 hours (2 business day).
  • Personalized/Customized Items: As our personalized jewelry is entirely handmade and laser-engraved to be yours alone, please allow 2–3 weeks for production time before shipment.

2. Shipping Costs and Estimated Delivery Time

  • USA: Standard shipping (4–7 business days). In-stock items can be shipped via priority or expedited service at checkout.
  • International (Canada, UK, Australia, Europe, and other regions): Shipped via reliable carriers, typically taking 7–14 business days, depending on the destination. (Note: Customers are responsible for any applicable local customs or import duties).

3. Order Tracking

  • After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can also track your package at any time through our [Order Tracking] page.

Part Two: Return and Exchange Policy

1. Personalized Items (Customized Jewelry)

  • Final Sale: Due to the unique, made-to-order nature of personalized jewelry, we cannot offer returns or exchanges unless the item arrives damaged, defective, or incorrect.
  • Order Cancellation & Modification Policy: Cancellation or change requests for personalized items must be submitted within 24 hours of placing the order. Once production has begun, we can no longer accept cancellations or modifications. ( If an order is cancelled after the 24-hour production window has started, a 30% restocking/production fee will be deducted from the refund as compensation for custom materials).

2. Non-Personalized / In-Stock Items

  • If you are not completely satisfied with a non-personalized (in-stock) item, you may apply for a return or exchange within 30 days of receiving your package.
  • Items must be unused, in their original condition, and in their original packaging.

3. Damaged, Defective, or Wrong Items

  • We strive for 100% customer satisfaction. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photographic evidence. We will be happy to replace it for you free of charge or issue a full refund.Once we receive your returned item, your refund will be processed within 3 business days.

Part Three: Return Address Notice

  • Company Address : 521 5th Ave, New York, NY 10173 United States
  • Important Note: This address does NOT accept direct returns or drop-offs. If you need to return an eligible item, please contact our customer service team first to obtain the correct return instructions and warehouse address. Unauthorized returns will not be accepted.

✨ Need Help?

You can contact our customer service team through the [Contact Us] page or send an email directly to support@engravelyjewelry.com. We are always ready to assist you!